Job Description:Key Responsibilities:· Understand the IT Infrastructure of customer and associated Managed Printing Solution concepts.· Support pre-sales team in defining scope of work, preparing solution design diagram and solution pre-requisites· Understand technical, operational & security requirements of customer and conduct Proof of Concept· Installation and implementation of Print Management Solutions· Conduct admin training for end customer· Troubleshooting and onsite support at client site as per agreed SLA· Proactively identifying and addressing potential problems to minimize downtime and disruptions.· Lead testing to ensure the solution performs as designed.· Deliver polite and friendly customer interactions while providing exceptional technical support· Participate in training sessions, workshops, and certification programs to expand expertise in MPS solutions and related technologies.· Service escalation to OEMRequirementsExperience:· 3 years of experience in technical support with min. 1 year experience in Print Management solutions· Customer facing, Field service experienceQualifications:· Bachelor's degree in information technology, computer science, or related field preferred.· Proven experience in technical support roles, preferably within the managed print services industry.· Proficiency in troubleshooting printing devices and associated software applications.· Strong knowledge of printing technologies, network protocols, on premise and cloud installations and connectivity standards· Familiarity with print management software like Equitrac, Papercut, SafeQ, MyQ etc.· Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to clients and internal teams.· Certifications in relevant technologies (e.g., MPS certifications, Network and IT infrastructure etc.) are a plus.BenefitsVisa and medical insurance
