Senior Officer- Retail Loans Operations
First Abu Dhabi Bank
- Abu Dhabi
- Permanent
- Full-time
- Manual Block placements/release
- Manual Settlement of existing loans
- Internal Transfer of funds (A2A)
- Issuance of Manager's Cheques
- Manually set up interest rate in T24 (For forward rate in addition to existing rate)
- Set up customized payment schedule
- Collateral Mgmt., (Link/delink)
- Fee recovery
- Tranche payment & MC issuance or remittance
- Postponement
- Settlement (Full/Partial)
- Past Due Recovery
- Loan parameter changes like repayment date, instalment change
- Loan Cancellation
- Write off
- Collateral linking / delinking
- Blocking, unblocking and block adjustment
- Advance placement in RPA
- Priority Account Setup
- MC Issuance, covering letter & Bank Guarantee
- Funds transfer, data capture
- Loan Restructure (Placing of blocks, principal increase, PD recovery, deferral etc. )
- Remittance, block release or adjustment
- Execution of additional steps post disbursement of a loan
- Diarizing of transactions wherever second day steps/activities are involved
- Providing remittance instruction to Payment Centre wherever applicable
- Signatures obtained on the MCs as per the DOA matrix
- EOD checks to be performed for unauthorized transactions & printing of daily vouchers
- Scanning and archival of the documents
- Disbursal memos (wherever applicable) should be forwarded for “Transaction Authorization Limit” sign-off as per Loan Ops DOA matrix
- Ensuring efficient, error free processing of transactions with strict compliance to policies, SOP and within the agreed SLAs
- To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
- Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable
- Performing internal accounts & MC stock reconciliation on a daily basis
- Undertaking all daily-processing activities related to a particular product or sub function
- To be responsible as primary custodian of security items
- To participate actively in the various initiatives within section / unit / department/division/group and the Bank as and when required
- To engage on any other activity, falling within pretext of a Processor
- Providing periodical reports and management information for effective decision making
- Involvement and participation in various UAT activities
- Handling loan related queries raised by Internal Stakeholders, timely response to be provided
- DCFCL to be maintained and signed off of a daily basis
- Policies, Systems, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.
- Continuous Improvement
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
- Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
- Target zero complaints, adherence to TAT standards and SLAs as agreed with business. Achieve satisfaction score in the internal customer survey as per department target.
- Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
- NIL critical findings in regulatory /external/internal audits.
- Ensure smooth Implementation of PI (process improvement) proposals found fruitful by management.
- Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
- Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
- Ensure excellent housekeeping standards of Loans transactions documents, Security items and stationeries.
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
- Bachelor's degree in Commerce, Accounting and Finance or related discipline.