Customer Support Engineer
Rapyd
- Dubai
- Permanent
- Full-time
- Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
- The timely and professional handling of customer tickets and requests, maintaining Moment's SLA’s and customer satisfaction objectives
- Escalating and owning issues internally and externally with service providers / partners
- Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer's issues
- At least 2-5 years’ experience as technical support (Level/Tier 2)
- At least 2-5 years’ experience with Salesforce/CRM/ Saas
- Knowledge in the following tools: Jira, Confluence Postman, Salesforce
- Significant customer facing experience
- Great technical writing and verbal communication skills
- Strong debuggability skills with multiple tools
- Experience in a payments industry is an advantage
- Experience in a fast-growing organization is an advantage
- Fluent in English (writing and verbal) is a must