Collection Executive
- Dubai
- Permanent
- Full-time
- Salary AED 7-8k plus commissions
- Work Visa
- Insurance
- Annual benefits
- Reach out to customers via calls, emails, and meetings to recover payments for overdue bills.
- Negotiate suitable payment schedules and plans that align with customers' financial circumstances while satisfying their debt obligations.
- Monitor and promptly respond to customer inquiries.
- Maintain updated customer files, documenting communication timestamps and content.
- Ensure the acquisition of proof of payments and liaise with relevant departments/clients to ensure proper payment reception and allocation.
- Inform credit control departments of customer payment discrepancies or failures to adhere to agreements.
- Provide timely project updates to clients following RERA and on-site construction guidelines.
- Advise clients on mortgage procedures and arrange for mortgage advisors to assist them until final mortgage approval is granted, catering to residents, locals, and Gulf country citizens.
- Collect payments for projects in various stages, including Overdue (OD), Handed Over, and VAT-related payments.
- Present clients with new payment plans based on construction progress and Post-Dated Cheques (PDC CHQs).
- Address special requests from high-profile clients with exceptional care and attention.
- Minimum of 2 years of relevant experience in debt collection from Developers in UAE only.
- Fluent in English, additional language - added advantage.
- Thorough understanding of the Real Estate debt collection landscape in Dubai.
- Strong negotiation and communication skills.
- Ability to manage customer interactions effectively and professionally.
- Detail-oriented approach to maintaining accurate records.
- Familiarity with property-related regulatory guidelines (RERA).
- Experience in coordinating mortgage processes is advantageous.
- Immediate joiner will be preferred.
Go to Gulf