Call Center / Customer Care Executive
Adven llc
- United Arab Emirates
- Permanent
- Full-time
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster
054-5003259Post Details
Job Title Call Center / Customer Care Executive
Description • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster
054-5003259Job Start Date
Salary from 3500.00
Salary to 4000.00
Number of Vacancies 1
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