Specialist- RAK Operations
First Abu Dhabi Bank
- Ras al-Khaimah
- Permanent
- Full-time
- Ensure self-punctuality and disciplines.
- Ensure adherence of policies and procedures.
- Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.
- Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.
- Establish efficient communications with internal and external related departments.
- Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.
- Update the status and reason for rejection if any by email OR Workflow system.
- Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.
- Stay abreast with any new regulations/ obligations by the Central Bank of UAE.
- Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services.
- Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation and support.
- Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received
- Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.
- High School / Diploma in any discipline. 1 - 2 years' experience in back office OR front line desk. Candidate without experience will also be considered.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking.
- Excellent communication skills in English &/or Arabic.
- Team player.
- Knowledge of bank operations & Administration.
- Good knowledge of system and in technical areas.
- Presentation skills.
- Good knowledge in MS. Word, Excel and Power point